1. How do I care for my quilt blanket?
We recommend following the care instructions provided with your quilt blanket. In general, most of our quilts can be machine washed on a gentle cycle with mild detergent and tumble dried on low heat. Avoid using bleach and ironing directly on the quilt.
2. Can I customize the design or size of a quilt blanket?
Yes, we offer customization options for certain quilt blankets. Please check the product description or contact our customer service team to inquire about design or size customization availability.
3. How long does it take to receive my order?
- The production time for our quilt blankets varies depending on the complexity and quantity of your order.
- Production time: Your order will be produced within 5-7 days after your order is placed. Please allow us to make your own items with all our best, so we take great pride in delivering the highest quality products for our customers. So much do thank you for your patience.
- Shipping time: Please wait 9-14 business days for your items to be shipped and delivered after their production. Besides, you will receive a tracking number 5-7 days after you place your order. If your tracking number does not show data, please allow up to 48 hours for the information to appear.
4. What are the shipping options and costs?
We offer various shipping options to accommodate your needs. Shipping costs are calculated based on the destination, weight, and size of the package. You can select your preferred shipping method during the checkout process, and the associated costs will be displayed.
5. Do you offer international shipping?
Yes, we offer international shipping to select countries. Please check our shipping policy or contact our customer service team for more information regarding international shipping rates and availability.
6. What is your return/exchange policy?
Due to the custom nature of our quilt blankets, we do not accept returns or exchanges unless the product arrives damaged or defective. If you receive a damaged or defective item, please contact our customer service team within 3 days of receiving your order, and we will assist you accordingly. Read more our return/exchange policy.
7. Can I track my order?
Yes, once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. You also visit our Track your order to check your tracking status.
8. What payment methods do you accept?
We accept various secure payment methods, including major credit/debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. Select your preferred payment option during the checkout process.
9. Do you offer wholesale or bulk orders?
Yes, we offer wholesale and bulk orders for larger orders. Please contact our customer service team or fill out our bulk order form for more information and to discuss pricing options.
10. How can I contact your customer service team?
You can reach our customer service team by visiting our Contact Us page on our website. You can submit your inquiry through the contact form or contact via our: [email protected].
We aim to respond to all inquiries within 1 business day.