If you have any issues related to your order, don’t hesitate to contact us via [email protected] and we will reply within 24 hours.
By placing an order, you have confirmed that you have read, understood and accepted our refund policy.
The following terms and conditions apply to all orders placed on our website. We reserve the right to amend these terms without prior notice whenever deemed necessary and, when applicable, to use our discretion for any final decisions regarding issues arising between our two parties.
1. REFUND CONDITIONS (if applicable):
Your order is automatically sent to the factory. Therefore in case you have just purchased and want to refund within the first 12 hours, we will only refund up to 50% of the order value. After 12 hours from the time of placing the order, you will not be able to refund/cancel except in the following circumstances.
- Damaged printed item
- Incorrect item sent (wrong design, wrong product type)
- Incorrect size item sent (different from the size ordered)
- Item not received within 30 days for US orders or 60 days for international orders
Our policy lasts 3 days from the arrival date for you to send photos of evidence of damaged/broken items. If 3 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.
Any unsuccessful delivery due to any customers’ mistakes on shopping(such as wrong size, design, product, or color selection…), shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case you REFUSE to receive it either.
The shipping fee will NOT be refundable once items have been shipped
To assist us in resolving product-related issues promptly, the complaint should be accompanied by complete and clear proof, as specified below:
- An unboxing video when you receive the package
- Photo(s) of quality issues and any damaged parts of the actual product received;
- Photo(s) of the incorrect item received (in case the item delivered is incorrect in terms of color/design/size compared to the order confirmation);
- Photo(s) of the size label and the entire item when measured with a ruler (in case of size is inconsistent with measurements stipulated in the size chart);
- Photo(s) of the original shipping label of the product received.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact Paypal / your credit card company, it may take some time before your refund is officially posted.
Next, contact your Paypal/bank. There is often some processing time (3-10 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
- You must provide all information and/or documentation related to your order(s) placed in our store upon request. We reserve the right to suspend or terminate your customer account if fraudulent activity is detected, or to refuse support if you do not sufficiently provide complete or accurate information and documents in accordance with our refund policy.
- We will not be liable for any loss or shipment delivery failure caused by the recipient’s absence, an incorrect or insufficient address, package refusal, or theft of goods after delivery.
- We will not accept responsibility for any claim resulting from user error, such as wrong size, design, or color selection.
- Bulky and oversized product packaging must adhere to the carrier’s standard criteria. As a result, when the products are folded when packaged, they may have creases. Please note that this is not a product flaw. To prevent wrinkles and creases, spread the product flat for 3-5 days.