At BlanketsHub, we strive to provide the best possible service and ensure a seamless shopping experience for our valued customers. We understand that circumstances may change, and you may need to make adjustments to your order. However, we would like to bring your attention to our Returns & Exchanges Policy to set clear expectations and clarify the process.
If you need to return an item, please contact us via [email protected] to submit your request
We only accept returns on products that were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.
Please contact our customer service to confirm your problem and take the return address before you make any decision. If you return the item without our confirmation, we cannot assure that it will be returned successfully to our return address and we will NOT refund it in this case.
Please do not send your return to the address on your package. That is not our return address and we will not take responsibility for any return package without a confirmation or notice from us.
To complete your return, we require a receipt or proof of purchase. Please contact our support team via [email protected] for more information. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact our Customer Service to get the return address before you make any decision. Please do not refuse the delivery or send your return to the address on your package. That is not our return address and we will NOT take any responsibility for any return package without a confirmation letter or notice from us.
After confirming that your orders are eligible for our exchange policy. You will receive a refund or a replacement resent to your address within 7-15 business days.
Products returned without our verification are ineligible for support. Wish you sympathize.
You only receive a replacement that has the same or higher price than the returned item. (Please pay an extra cost if the exchanged products have a higher price).